Return Policy

PARK OUTLET follows the IRR of R.A. 7394 (Consumer Act of the Philippines).

As such, we honor exchanges/returns of our merchandise provided that these are found to be defective or of substandard quality upon purchase. Likewise, a change of mind or improper use/care of merchandise non-pursuant with its specified care label does NOT entitle one to a return/exchange.

We only allow returns/exchanges within 30 days upon receipt of the item.

For return/exchange request, kindly email us at

Customers may return via:

  • Third-party courier (merchant will only shoulder the shipping fee if item is damaged, incomplete, or wrong item has been shipped)

Item for return/exchange should include the following:

  • Sales invoice
  • Park Outlet order form or order confirmation via e-mail
  • Original shoe box for footwear
  • Attached swing tag for apparel 

Merchandise may be returned in exchange for:

  • An item of the same value or higher (difference to be settled upon purchase)
  • E-voucher equivalent to the purchase amount
  • Full refund through payment method used (applicable only when damaged, incomplete, or wrong items shipped are no longer in-stock for exchange)

In addition to this, returns/exchanges will not apply to:

  • Altered items
  • Accessories
  • Intimate apparel and swimwear
  • Product purchased at 50% off and above, in good condition, and with damaged box only

Please note that we can not guarantee stock availability for exchange of returned items as stocks may already be allocated to new orders.