Return Policy

RETURN AND EXCHANGE POLICY

PARK OUTLET follows the IRR of R.A. 7394 (Consumer Act of the Philippines).

-As such we honor exchange/returns of our merchandise provided that these are found to be defective or of substandard quality upon purchase. Likewise a change of mind or improper use/care of merchandise non-pursuant with its specified care label does NOT entitle one to a return/exchange. We only allow return/exchange within 30 days upon receipt of the item.

-Change of Size /Damaged Item shall be returned to us.
Once received customer can request:

  • Voucher equivalent to the amount of the returned item 
  • Full refund through payment method used

In addition to this, returns/exchanges will not apply to

1) altered items,

2) accessories

3) intimate apparel and swimwear.

We can't guarantee stock availability for exchange for returned items since stocks may be allocated to new orders.

*note the customer will shoulder the courier fee for change of size except for items returned due to quality issues.